Learning Programs Specialist

Position Summary


Like Apple is to smartphones, PSHSA is on a mission to be a leader in digital workplace health & safety solutions. We plan to create next level standards for health & safety knowledge transfer and the closest connection we’ve ever had to helping bring Ontario workers home safely. Our team is small, but mighty and incredibly smart.


We are in search of people who want to help us grow by helping employers look out for the health and safety of their employees in the most effective and accessible way possible. It’s time to rethink our methods and dive into researching new ways to achieve our goals.


Here’s how you’ll stand out…


As part of our health and safety product development team that works on developing innovative ways to support health and safety knowledge transfer, the Learning Program Specialist will be an individual with a 'hands on' approach to making sure our content is always looking its best and is fully accessible for our clients. This role focuses on managing content within our delivery platforms, quality assurance, publishing, maintenance and reporting for both the content and the platform itself.

Your story two years from now will include having helped develop, launch and grow a full content and product management strategy. You will have used your keen eye for detail, content strategy, data management and learner experience knowledge to create the best processes to keep our products in the best shape they can be for our clients and colleagues. You will have become a key member of your team, collaborating with colleagues and continuously challenging your teammates to think outside the box and come up with creative ways to keep PSHSA at the forefront of digital learning.

If this sounds good to you, read on…

  • You’ll use tools, technology and content management methodologies to keep all learning programs accurate, relevant and functioning properly. 
  • You’ll work with your team and other partners to research the newest, most innovative and effective product management methodologies and lead their implementation.
  • You’ll demonstrate an insatiable need to understand our audience, conducting field visits and job shadowing where possible to develop deep understanding of our team and our business.
  • You’ll collaborate with all head office support teams and other SMEs to ensure flawless execution of your processes.
  • You’ll collaborate with teammates, daring to break what isn’t broken.
  • We love creativity alongside our attention to detail…got an idea for a TikTok to support our objectives? Let’s hear it!
  • You’ll get to know the delivery platforms inside and out and provide relevant guidance on content design and program selection.
  • You’ll help establish and maintain content governance to protect the integrity of the learning experiences we are creating.
  • You’ll lead each initiative assigned to you, whether a research project or content development project, being sure to deliver as efficiently and effectively as possible.
  • You’ll quickly develop encyclopedic knowledge of our existing course catalog and become the content oracle.
  • You’ll provide Product Development with all necessary support for the launch of new products and changes to existing products.
  • You’ll support the Director of Product Development with coordination and administration of PSHSA’s training programs according to business needs and budget.
  • You’ll work to establish and lead maintenance of source and final files related to product and training development in SharePoint; regularly manage, edit, correct and update files as needed, ensuring the external printing company has the most accurate product files.
  • You’ll be responsible for the product library and reporting requirements which includes product codes (SKU numbers) and related reporting.
  • You’ll lead our Own the Program efforts, acting as the connection between PSHSA, our clients and our product team for these initiatives.
  • You’ll ensure products conform to copyright and brand standards.


What you’ll bring to the team:


  • You can write… like, really write – breaking down complex ideas and unclear bodies of content into concise, easily absorbed pieces of learning content…and you can show us what and how. 
  • A certificate in Technical Writing, Adult Education or similar is a plus.
  • You are people savvy, which makes you magical when it comes to influencing others and getting folks excited about a new process.
  • You understand information architecture.
  • You have demonstrated experience with CMS or LMS (Litmos, for example)
  • We love that you have previous experience in the field of learning or technical writing and communications. 
  • Obviously you’re an Excel guru, but what we really want to know is how creative you can get in analyzing data, building reports and exploring new data-related technologies.
  • You’ve designed and developed outstanding creative online work that addresses project objectives efficiently and effectively.
  • You have an uncanny ability to bring work to life with simple language and visuals. You like brand standards, but also love throwing them out the window when called for.
  • You have measured the effectiveness of a piece of content at least once and definitely have opinions on how this should be done. You can use those opinions to tell a story.
  • You recognize the big picture and demonstrate a passion for building training content and transferring knowledge and best practices.
  • Inherent in who you are is your ability to simplify complex requirements and project documents.
  • You’re flexible enough to change direction on a project halfway through.


Working Conditions:


The work is performed in an office environment with standard working conditions (currently virtual).




PSHSA is funded by the Ontario Ministry of Labour and works with Ontario’s Public and Broader Public Sector employers and workers, providing training, consulting and resources to reduce workplace risks and prevent occupational injuries and illnesses.  PSHSA achieves inspiring results in occupational health and safety by identifying, reducing workplace hazards and risks to prevent workplace injuries, illness and disease for more than 1.7 million workers in over 10,000 organizations across Ontario.


Details of the Role


Status: Permanent, Full-time
Hours of Work: 37.5 hours/week
Location: Currently home office
Bargaining Unit Position: Yes
Travel Required: No

Posting Date: 18/08/2021


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Apply Now!


Applicants are asked to forward their resume by email to careers@pshsa.ca with “Learning Programs Specialist” in the subject line by 4 p.m. on September 1, 2021.

We thank all applicants for their interest, however, only candidates selected for an interview will be contacted.


As a reminder, at PSHSA we are all about doing business inclusively – that starts with having a diverse team. We encourage you to confidentially share any accessibility needs with our recruitment team should you successfully be chosen for an interview.