---
title: How to Remove a Learner From a Training Session
description: "## Overview This guide explains how to remove a learner from a training session using the PSHSA Portal. ## Before You Begin - You must have a PSHSA Portal account. - You must be the person who registered/booked the course…"
url: "https://www.pshsa.ca/help-centre/how-to-remove-a-learner-from-a-training-session/"
updated: "2026-05-20"
category: Billing and Payments
tags:
  - Learner Assignment
  - Portal
  - Private Training
  - Public Training
---

# How to Remove a Learner From a Training Session

## Overview

This guide explains how to remove a learner from a training session using the PSHSA Portal.

## Before You Begin

- You must have a PSHSA Portal account.
- You must be the person who registered/booked the course or be assigned to manage the training session.

## Video Walkthrough

Prefer a visual walkthrough? Watch the video below for a step-by-step demonstration of how to remove a learner from a training session using the PSHSA Portal.

 [https://www.pshsa.ca/wp-content/uploads/2026/05/How-to-Remove-a-Learner-From-a-Training-Session.mp4](https://www.pshsa.ca/wp-content/uploads/2026/05/How-to-Remove-a-Learner-From-a-Training-Session.mp4)

## Steps

1. Go to [pshsa.ca/portal](https://www.pshsa.ca/portal).
2. Log in using your email address and password.
   ![PSHSA Portal Log in Screen](https://www.pshsa.ca/wp-content/uploads/2026/05/Large-Pshsa-portal-log-in.png)
3. Select the **Managed Sessions** tab.
4. Locate the training session and select **Manage Session**.
   ![Select Session Details screen](https://www.pshsa.ca/wp-content/uploads/2026/05/Remove-a-learner-Manage-Sessions.png)
5. Locate the learner you want to remove and select **Remove Learner**.
   ![](https://www.pshsa.ca/wp-content/uploads/2026/05/Select-remove-Learner.png)
6. A prompt will appear asking if you would like to replace or remove the learner. Select **Remove Only**.
   ![Replace or remove learner prompt](https://www.pshsa.ca/wp-content/uploads/2026/05/Remove-Learner-Modal.png)
7. The learner will be removed from the course and will receive an email confirming they have been successfully removed from the course.
   ![](https://www.pshsa.ca/wp-content/uploads/2026/05/Learner-Removed.png)
8. **Please ensure a replacement learner is added before the training session start date.**

## Need Help?

If you need assistance removing learners or accessing the portal, contact the Client Experience Team:

- Email: [clientexperience@pshsa.ca](mailto:clientexperience@pshsa.ca)
- Click the Live Chat button at the bottom right corner of the page.