---
title: "How to Start and Join Your Virtual Instructor-Led Training Session"
description: "## Overview This guide explains how to start and join your virtual instructor-led training session. **Important:** PSHSA does not send Zoom links by email. To join your virtual instructor-led training session, you must log in to the PSHSA Portal and…"
url: "https://www.pshsa.ca/help-centre/how-to-start-and-join-your-virtual-instructor-led-training-session/"
updated: "2026-05-28"
category: Access and Accounts
tags:
  - Enrollment
  - Portal
  - Private Training
  - Public Training
  - TalentLMS
---

# How to Start and Join Your Virtual Instructor-Led Training Session

## Overview

This guide explains how to start and join your virtual instructor-led training session.

**Important:** PSHSA does not send Zoom links by email. To join your virtual instructor-led training session, you must log in to the PSHSA Portal and select **Access Session**.

## Before You Begin

- You must have a PSHSA Portal account.
- You must be registered for a course or assigned a course by your employer.
- Use a laptop or desktop with a camera (phones and tablets are not recommended).
- Ensure Zoom is installed on your device.

## Video Walkthrough

Watch this short video for a quick walkthrough of the steps.

 [https://www.pshsa.ca/wp-content/uploads/2026/05/How-to-Start-and-Join-Your-Virtual-Instructor-Led-Training-Session.mp4](https://www.pshsa.ca/wp-content/uploads/2026/05/How-to-Start-and-Join-Your-Virtual-Instructor-Led-Training-Session.mp4)

## Steps

1. Go to [pshsa.ca/portal](https://www.pshsa.ca/portal).
2. Log in using your email address (username) and password.

   ![PSHSA Portal Log in Screen](https://www.pshsa.ca/wp-content/uploads/2026/05/Large-Pshsa-portal-log-in.png)
3. If this is your first time logging in, complete your profile and onboarding details when prompted.

   ![](https://www.pshsa.ca/wp-content/uploads/2026/05/Onboarding-Form.png)
4. - **My Sessions** if you are accessing training assigned to you.
   - **Managed Sessions** if you booked the training or are managing the session for others.

   Select the correct tab:

   ![My Sessions Page](https://www.pshsa.ca/wp-content/uploads/2026/05/Portal-Page-My-sessions.png)
5. Verify the session start time and select **Access Session**.
6. Select **Start Course** when the new tab opens.

   ![Training platform Start Course button](https://www.pshsa.ca/wp-content/uploads/2026/05/TalentLMS-Start-Course.png)
7. Select **Join** to launch and enter the Zoom session. The Join button becomes available 15 minutes before the session start time.

   ![Join session button](https://www.pshsa.ca/wp-content/uploads/2026/05/Join-Zoom.png)

## Troubleshooting

- **I did not receive a Zoom link**
   PSHSA does not send Zoom links by email. To join your session, log in to the PSHSA Portal and select **Access Session**.
- **I do not see the Join button**
   The Join button becomes available 15 minutes before the session start time. Refresh your browser page and verify you are viewing the correct session.
- **The Zoom session is not opening**
   Ensure Zoom is installed on your device. You may also need to allow pop-ups in your browser or select "Open Zoom Meetings" when prompted.
- **I cannot access my course or session**
   Confirm you are logged in using the same email address used for course registration or assignment. Check your email for a message with the subject line "You Have Been Registered" to verify the email address associated with your registration.
- **I forgot my password**
   Use the "Forgot Password" option on the [PSHSA Portal login page](https://www.pshsa.ca/portal) to reset your password.
- **I am using a phone or tablet**
   For the best experience, use a laptop or desktop computer with a camera and microphone.

## Need Help?

If you have trouble accessing the portal or joining your session, contact the Client Experience Team:

- Email: [clientexperience@pshsa.ca](mailto:clientexperience@pshsa.ca)
- Click the Live Chat button at the bottom right corner of the page.