Escalated Behaviours: Prevention Through Awareness
This course is designed to build de-escalation prevention and awareness skills to reduce the risk in everyday interactions.
About This Course
The course is currently being offered completely free, with no certificate provided, until December 31st, so if you or your workers have regular interactions with the public, now is the time to register!
This course is designed to build de-escalation prevention and awareness skills to reduce the risk of escalated behaviours in everyday interactions with clients, customers, or the public. The course emphasizes how stress and trauma can impact behaviour and offers practical tools to help prevent situations from escalating.
By the end of the course, you will have gained the knowledge and skills necessary to identify early signs of escalation, manage your own reactions, and foster safer, more supportive interactions.
What You’ll Learn
In this course, you will learn:
- How stress and trauma can change how a person thinks, feels, and reacts
- Early warning signs of escalated behaviour
- A person-centered approach that incorporates empathy, sympathy, and effective, calm communication strategies
- Proactive de-escalation techniques such as active listening and non-threatening body language
- The influence of stigma, bias, and communication barriers in shaping responses
Who Is This Course For
This course is ideal for individuals who work directly with the public in everyday interactions, including workers, supervisors, and support staff, and who seek a preventative, people-centered approach to de-escalation.
Course Details
This course is divided into three interactive modules.
- Define key concepts including behaviour, stress and trauma
- Identify how stress and trauma effects brain function and emotional responses
- Explain the concept of escalation
- Describe how behavioural escalations typically progress
- Recognize common verbal, paraverbal and non-verbal cues that signal the early stages of escalation
- Explain the importance of early intervention and knowing when to seek help to prevent further escalation
- Recognize how your own behaviour, communication style, and unconscious biases can influence interactions and contribute to escalation
- Identify the impact of stigma and bias on perception and behaviour during challenging situations
- Apply empathetic communication strategies to support de-escalation and foster respectful interactions