[WEBINAR] De-Escalation: Best Practices and Tactics

Learn proactive, practical, prevention-focused approaches for recognizing escalated behaviours and responding to sensitive situations before they escalate. Drawing on a people-centred approach to proactive de-escalation, this session will explore how stress, trauma, communication barriers, stigma and bias can influence behaviour, while offering strategies to support calmer, safer and more respectful interactions before situations escalate.

What you’ll learn:

• How to recognize early warning signs of escalated behaviour, including verbal, paraverbal and non-verbal cues.
• How stress and trauma can affect how a person thinks, feels and responds.
• How to manage your own reactions and use calm, respectful communication in challenging moments.
• Practical de-escalation tactics, including active listening and non-threatening body language.
• When to seek help and how early intervention can reduce the risk of further escalation.

Who this webinar is for:

This webinar is ideal for workers, supervisors, support staff and anyone who interacts with clients, customers, patients, students or members of the public and wants to build confidence in preventing and responding to escalated behaviours using a proactive, people-centred approach.

Bonus:

To assist organizations in ensuring their workers receive training on a people-centred approach to de-escalation, all webinar attendees will receive a discount on PSHSA’s escalated behaviours eLearning and eLicensing.

When: