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Escalated Behaviours: Prevention Through Awareness

This course builds the awareness and situational judgment to prevent everyday interactions with clients, customers, or the public from spiraling into crisis.

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  • Course time
    4 hours
  • Course price
    $39.95 - $99.00
  • Self-paced option available
  • Certificate upon completion

For a limited time starting August 10, PSHSA is offering 20% off on select private delivery courses, including Escalated Behaviours: Prevention Through Awareness.

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About This Course

Escalated Behaviours: Prevention Through Awareness builds the awareness and situational judgment to prevent everyday interactions with clients, customers, or the public from spiraling into crisis. You’ll explore how stress, trauma, and personal bias shape behaviour, learn to spot the early verbal, paraverbal, and non-verbal cues that signal a situation is escalating, and practice applying person-centered de-escalation strategies in realistic workplace scenarios — so you can respond calmly and safely, well before a moment reaches its peak.

After completing this course, build your practical skills by registering for Escalated Behaviours in Practice: Responding with Confidence.

What You'll Learn

  • Identify early cues that signal escalation before a situation intensifies
  • Explain how stress, trauma, and personal biases shape behaviour
  • Use practical, person-centered de-escalation strategies in realistic workplace scenarios

Who Is This Course For

Workers, supervisors, and support staff who interact directly with clients, customers, or members of the public in their day-to-day roles — anyone who wants a practical, prevention-focused foundation for recognizing and safely managing escalating behaviour.

Course Details

  • Define key concepts including behaviour, stress and trauma
  • Identify how stress and trauma effects brain function and emotional responses
  • Explain the concept of escalation
  • Describe how behavioural escalations typically progress
  • Recognize common verbal, paraverbal and non-verbal cues that signal the early stages of escalation
  • Explain the importance of early intervention and knowing when to seek help to prevent further escalation
  • Recognize how your own behaviour, communication style, and unconscious biases can influence interactions and contribute to escalation
  • Identify the impact of stigma and bias on perception and behaviour during challenging situations
  • Apply empathetic communication strategies to support de-escalation and foster respectful interactions

Description

This course is designed to build de-escalation prevention and awareness skills to reduce the risk of escalated behaviours in everyday interactions with clients, customers, or the public. The course emphasizes how stress and trauma can impact behaviour and offers practical tools to help prevent situations from escalating.

By the end of the course, you will have gained the knowledge and skills necessary to identify early signs of escalation, manage your own reactions, and foster safer, more supportive interactions.