Overview

This guide explains how to remove a learner from a training session using the PSHSA Portal.

Before You Begin

• You must have a PSHSA Portal account.
• You must be the person who registered/booked the course or be assigned to manage the training session.

Video Walkthrough

Prefer a visual walkthrough? Watch the video below for a step-by-step demonstration of how to remove a learner from a training session using the PSHSA Portal.

Steps

1. Go to pshsa.ca/portal.
2. Log in using your email address and password.

   

3. Select the Managed Sessions tab.
4. Locate the training session and select Manage Session.

   

5. Locate the learner you want to remove and select Remove Learner.

   

6. A prompt will appear asking if you would like to replace or remove the learner. Select Remove Only.

   

7. The learner will be removed from the course and will receive an email confirming they have been successfully removed from the course.

   

8. Please ensure a replacement learner is added before the training session start date.

Need Help?

If you need assistance removing learners or accessing the portal, contact the Client Experience Team:

• Email: clientexperience@pshsa.ca
• Click the Live Chat button at the bottom right corner of the page.